Refund & Return Policy – Customz Paradise

At Customz Paradise, we strive to provide our customers with quality products and an exceptional shopping experience. We understand that issues may sometimes arise with your order, and we are committed to resolving them in a fair and transparent manner. Please read our Refund and Return Policy carefully before placing your order.

No Refund Policy

We maintain a strict No Refund Policy. Once an order has been placed and processed, we do not offer refunds for any reason other than those explicitly mentioned in our Return Policy. We encourage all customers to review product details, descriptions, and compatibility carefully before making a purchase.

Refunds will not be entertained in the following situations:

• Change of mind after placing the order

• Incorrect or incomplete address provided by the customer

• Delays caused by courier services or unforeseen circumstances

• Products that have been used, damaged, or tampered with after delivery

We appreciate your understanding and cooperation in this regard.

Return Policy

Returns are accepted only under the following two conditions:

1. Wrong Product Delivered:
   If you receive a product that is different from what you ordered, you are eligible for a return.

2. Damaged Product Received:
   If the product you receive is physically damaged or defective upon delivery, we will accept a return.

To initiate a return for either of the above reasons, the following conditions must be met:

• Notification Within 7 Days:
  You must inform us within 7 days of receiving the product. Requests received after 7 days will not be eligible for return or replacement.

• Video Proof is Mandatory:
  You must share video proof showing the unboxing of the package and clearly displaying the issue (wrong product or damage). The video should start from the moment you open the sealed package to ensure authenticity. This step is essential for our internal review and to prevent misuse of the policy.

Please send the video and a description of the issue to our support team at support@customzparadise.com or contact us at +91 8617452973 for assistance.

Return Process

Once your return request is approved:

• We will guide you through the return process.

• The product must be returned unused, in its original packaging, along with all accessories, manuals, and invoices.

• Once we receive the returned product and verify the issue, we will send a replacement of the correct item.

Please note:
Shipping charges for return may apply in some cases unless otherwise stated during the approval process.

Final Words

We are committed to ensuring that you have a satisfactory shopping experience with Customz Paradise. While we do not offer refunds, our return process is designed to be fair and efficient for genuine cases of incorrect or damaged deliveries.

By placing an order with us, you agree to abide by this Refund and Return Policy.

Thank you for shopping with Customz Paradise.